RETURNS & EXCHANGES
Can I return my item for a refund or exchange? If for any reason you are not completely satisfied with your purchase, we will happily accept a return for an exchange or full item refund (Any free shipping promotions will be deducted on receipt for refunds).
Do i still have to pay for shipping on my exchange order? Rest assured that your shipping fees will be covered by us in the case of an exchange. This deduction is only valid for one shipping exchange and we will not be liable for shipping costs if you decide to exchange more than once.
How to make an exchange:
- Please fill-in and include the returns form (found in your parcel) along with your returned item and details of the order i.e. order number, style, size along with the style and size you will be exchanging for.
- If the item you are exchanging for is not the same style please note additional costs may occur or a partial refund for purchases that cost less than your original order.
- If the item you are exchanging is a size swap no additional costs will occur.
How long after purchase can I make a return? Returned items must be received within 14-days of receipt
How to make a return:
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags & security ropes attached.
- Please fill-in and include the returns form (found in your parcel) along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details & order number will suffice!
- We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
The return address is:
ADDITIONAL RETURN FAQs
How long does a refund take? We aim to process all returns within 14 working days of delivery to us, at which time we will issue a refund or exchange. All refunds will be processed through your original payment method. Please note we do not contact customers as soon as their item arrives back to us however you will receive an email notification when your refund/ exchange has been processed.
Can I get my shipping fees back? We regret to inform you that any original shipping fees or return shipping charges are non-refundable ( Any free shipping promotions applied at checkout will also be deducted from receipt) , unless the error was made on our part. In the rare circumstance if you receive an imperfect item, please do contact us at your earliest convenience. If such circumstance, do occur we aimed to fix it on a case-by-case basis to ensure the best customer service and overall satisfaction.
Am I still able to return my item if there is make-up or fake tan around the neckline? Unfortunately we're only able to accept returns back in the immaculate condition they were received in.
I have received a faulty item. We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message firstname.lastname@example.org so we can organise for another one to be sent to you! Faulty items can only be returned if still intact with all security ropes and tags attached.
I have received an incorrect item in my order. We're truly sorry if we've made a mistake with your order. Please send us a message so we can fix things as soon as possible for you right straightaway.
Do I have to pay for return postage? Unfortunately we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 14 working days for your parcel to be returned to CLARISSAS BOUTIQUE. We will send you a confirmation email once your return has been processed. If you haven’t heard any communication from us after the 14 working day timescale, please contact our customer care team with your order number and details of the items returned.